Privacy Notice
Last updated: 11 June 2026
Who we are
kiing.gg is an esports tournament platform operated from London, United Kingdom ("kiing.gg", "we"). We are the data controller for the personal data described in this notice. Privacy contact: support@kiing.gg.
What we collect and why
- Account data — email, gamer tag, name, country, password (hashed), avatar: to create and run your account (legal basis: contract).
- Date of birth — collected once at signup, used only to check eligibility (13+ to register; 18+ for cash-prize tournaments). Your age is never displayed anywhere (legal basis: legal obligation / legitimate interests in child safety).
- Tournament and match data — entries, fixtures, scores, results, standings: to run competitions (contract).
- Chat messages and attachments — match rooms, payout threads, and direct messages: to let you coordinate matches and resolve disputes (contract; safety processing under legitimate interests).
- Payout records and payment-proof images — to record that organisers paid the prizes they promised, and to resolve disputes (contract / legitimate interests in fraud prevention).
- Notifications and emails — service messages about your tournaments and account (contract).
- Newsletter — if you sign up in the footer, we store your email to send kiing.gg news. We only email you after you click the confirmation link (double opt-in), and every email includes a one-click unsubscribe (consent).
Chat monitoring — what you should know
Match rooms are shared spaces: both players and the tournament organiser (and co-admins) can read them. That is how disputes get settled. Direct messages are private — organisers cannot read them.
To protect players from payment scams, our systems automatically scan message text for signs of off-platform contact or payment attempts (for example phone numbers or "pay me on WhatsApp"). Flagged messages are reviewed by kiing.gg staff — never by tournament organisers in private messages. No automated decision is taken against you without human review.
You can report any message — or an organiser — to kiing.gg staff from inside the chat. Image attachments are not available in direct messages.
How long we keep your data
- Account data — while your account is active, then deleted or anonymised within 12 months of account deletion.
- Chat messages — up to 24 months after the related tournament ends (or after the conversation's last activity for direct messages), unless part of an open dispute or flagged for review.
- Payout records and payment-proof images — up to 6 years, matching the period in which payment disputes can give rise to legal claims (Limitation Act 1980).
- Moderation and audit records — up to 6 years where connected to a dispute, report, or enforcement action.
Residual copies may persist in routine backups until those age out on the normal cycle, during which they are put beyond use.
Analytics cookies (your choice)
With your consent, we use Google Analytics to understand how kiing.gg is used (pages visited, features used — e.g. creating or joining tournaments) so we can improve it. Analytics only runs if you choose Accept on the cookie banner; if you decline, no analytics cookies are set at all. We configure it to use pseudonymous identifiers and we never send your email, name, or gamer tag to Google. You can change your choice any time via Cookie preferences in the footer (legal basis: consent — PECR & UK GDPR Art 6(1)(a)).
Who we share data with
We use service providers to run the platform: MongoDB Atlas (database hosting), Amazon Web Services S3 (file storage), ZeptoMail (transactional email), and Logtail (operational logging). They process data on our instructions. Some providers store data outside the UK; where they do, transfers rely on UK adequacy decisions or standard contractual safeguards. We do not sell personal data or use it for third-party advertising.
Your rights
You can ask for access to your data, correction, deletion, restriction, or a portable copy, and you can object to processing based on legitimate interests. Email support@kiing.gg — we respond within one month. Note: where data is needed to resolve or defend a payment dispute, the law lets us retain it for that purpose (UK GDPR Art 17(3)(e)). Messages you sent may remain visible to other participants in a redacted form ("Deleted user") because the conversation is also their data. You also have the right to complain to the Information Commissioner's Office (ico.org.uk). If you are in Nigeria, you additionally hold rights under the NDPA 2023 and may complain to the NDPC.
Children
kiing.gg is for users aged 13 and over. Under-18s cannot enter or organise tournaments with entry fees or cash prizes, are not discoverable in player search, and cannot receive unsolicited message requests. We do not show ads, profile children, or use their data for marketing.
